RETURN & REFUND POLICY

At Kicks Planet, customer satisfaction matters to us. We want you to feel confident when shopping with our store. This policy explains the conditions for requesting a return, exchange, or refund, including product eligibility, return costs, inspection procedures, and how to contact our support team.

Please read the following information before submitting a return request.

01. RETURN PERIOD

Eligible products may be submitted for a return request within 30 days after the delivery date.

To qualify, returned merchandise should:

• Be unworn and unused.

• Remain in its original condition.

• Have original tags and labels attached, where applicable.

• Include the original shoe box and product packaging, where applicable.

• Include any accessories, complimentary items, or promotional gifts supplied with the order.

Products showing signs of use, damage, washing, modification, or alteration may not qualify for a standard return.

The return period does not limit any mandatory rights or remedies available under applicable consumer protection laws.

02. EXCHANGES

If you need another size, color, or product style, you may request an exchange within the same 30-day period.

Exchange requests are subject to:

• Product availability at the time of the request.

• The returned item's compliance with our condition requirements.

• Confirmation from our customer support team before the item is shipped back.

If the requested replacement is unavailable, we may discuss another suitable resolution with you.

Please contact us before returning any merchandise.

03. ITEMS NOT ELIGIBLE FOR STANDARD RETURNS

Unless applicable law requires otherwise, the following items are generally excluded from standard preference-based returns:

• Final-sale or clearance products identified as non-returnable at purchase.

• Gift cards.

• Products that have been worn or used.

• Merchandise damaged after delivery through customer handling.

• Items missing required original tags, labels, or packaging.

• Products that have been washed, repaired, modified, or altered.

If a product arrives defective, damaged, incorrect, or materially different from its description, please contact us. Such cases will be reviewed separately and will not automatically be treated as ordinary change-of-mind returns.

04. RETURN SHIPPING AND PROCESSING FEES

For eligible returns requested because of personal preference, the customer is responsible for the applicable return costs.

Examples include:

• Changing your mind after purchase.

• Selecting an unsuitable size.

• Preferring a different fit.

• Choosing another color or style.

For eligible preference-based returns, the following charges may apply:

Processing / Restocking Fee: $5

Return Shipping Fee: $10

Total Potential Deduction: $15

These charges may be deducted from the approved refund where permitted by applicable law and disclosed before the return is completed.

When Kicks Planet Is Responsible

You will not be charged the above preference-based return fees when the return is required because of an issue attributable to Kicks Planet, such as:

• The wrong product was sent.

• The product has a qualifying manufacturing defect.

• The item was damaged before delivery due to a fulfillment-related issue.

We will review the reported issue and provide appropriate return instructions.

We recommend using a tracked shipping service and retaining proof of shipment. Kicks Planet cannot guarantee the safe arrival of a return package sent without tracking, subject to applicable law.

05. RETURN INSPECTION AND CONDITION REVIEW

All returned merchandise may be inspected after it reaches our designated return facility.

The inspection helps determine whether the item meets the return requirements and what resolution is appropriate.

Full Refund

An eligible return may receive a full product refund when the merchandise is:

• Unworn and unused.

• In its original condition.

• Free from customer-caused damage.

• Returned with the required tags, packaging, and included components.

Any applicable preference-based return charges may still be deducted where legally permitted.

Partial Refund

If an item shows limited handling or use that reduces its resale value, we may consider a partial refund based on the condition of the merchandise and applicable law.

Return Not Approved

A standard return may be declined if the product shows substantial wear, use, damage, alteration, or other conditions that make it unsuitable for resale.

If a return is declined, we may offer to send the merchandise back to the customer at the customer's expense, where appropriate.

If original accessories, promotional gifts, or other included components are missing, an appropriate adjustment may be made where permitted by law. Any proposed deduction will be explained.

06. REFUND PROCESSING

After an approved return is received, we generally aim to complete the inspection and communicate the result within 3 business days.

Once a refund is approved, it will normally be issued to the original payment method.

Please note:

• Your bank or card issuer controls the final posting time.

• Payment providers may require additional processing time.

• The refund may not appear immediately after approval.

• Applicable and previously disclosed return charges may be deducted where permitted by law.

If the refund has not appeared after a reasonable period, please contact your payment provider first and then reach out to our support team if further assistance is needed.

07. DEFECTIVE OR QUALITY-RELATED PRODUCTS

If you believe an item has a manufacturing defect or does not materially match its product description, please contact us promptly after delivery.

To help us assess the issue, provide:

• Your order number.

• The product name or description.

• A clear explanation of the problem.

• Photographs showing the reported defect.

• Images of the packaging, if relevant.

We may request additional information or ask for the product to be returned for examination before deciding on a resolution.

Depending on the verified circumstances and applicable law, an appropriate remedy may include a refund, replacement, exchange, or another legally required solution.

08. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or contains a different item from the one purchased, please contact us as soon as reasonably possible.

Please retain the product, original packaging, shipping materials, and any relevant delivery documentation until our team has reviewed the matter.

Photographs may be requested to help establish the condition of the shipment and identify the issue.

Once the situation has been reviewed, we will explain the appropriate next steps.

09. HOW TO REQUEST A RETURN OR EXCHANGE

Please obtain approval and return instructions from our customer support team before sending merchandise back.

Send your request to:

Email: kdbxbw46040a@outlook.com

Please include:

• Your full name.

• Your order number.

• The product you wish to return or exchange.

• The reason for your request.

• Your preferred resolution.

Our team will review the information and provide instructions if the request qualifies.

Please do not send merchandise to the business address listed below unless our support team has specifically confirmed that it is the correct return destination.

Unapproved returns may experience delays or may not be processed correctly.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us within 24 hours of placing it.

We will make reasonable efforts to stop an order before fulfillment begins. However, cancellation cannot be guaranteed once an order has entered preparation, packaging, or carrier dispatch.

If the order has already shipped, you may submit a return request after delivery, subject to this policy and applicable law.

11. CONTACT INFORMATION

For assistance with returns, exchanges, refunds, damaged products, or order concerns, contact:

Kicks Planet

Operated by: ABDI-FATAH ABUKAR HUSSEIN

Business Address:
3235 S 152ND ST APT 305
SEATAC, WA 98188
United States

Customer Support Email:
kdbxbw46040a@outlook.com

Please include your order number in all purchase-related inquiries so we can identify your transaction more efficiently.

CUSTOMER RIGHTS NOTICE

This policy describes our standard return procedures. It does not remove, reduce, or replace any consumer rights, statutory warranties, or legal remedies that cannot be excluded under applicable law. Where mandatory legal requirements provide a different or more protective remedy, those requirements will take priority.