Shipping policy

SHIPPING POLICY

At Kicks Planet, we aim to make order delivery clear, convenient, and dependable. This Shipping Policy explains how orders are processed, prepared, dispatched, tracked, and handled when delivery problems occur.

Please review the following information before completing your purchase.

01. SHIPPING RATES

Standard Shipping: FREE on eligible orders.

If a particular destination, delivery method, or order requires an additional shipping charge, the applicable amount will be displayed during checkout before payment is completed.

Please review the final order summary to confirm any shipping costs before submitting your purchase.

02. ORDER PROCESSING TIME

Most orders are prepared for dispatch within:

1–3 business days

The processing period may include:

  • Order and payment verification.

  • Product preparation.

  • Quality checks.

  • Packaging and shipment preparation.

  • Coordination with the shipping carrier.

Orders are generally processed Monday through Friday, excluding major U.S. holidays.

Please note that processing time is not included in the carrier's transportation period.

During busy shopping periods, holidays, or unexpected operational disruptions, preparation may take longer than usual.

03. ESTIMATED DELIVERY TIME

After an order has been processed and dispatched, the estimated transportation periods are:

Shipping Destination Estimated Transit Time
United States 7–15 business days
Europe 7–15 business days

Including the normal processing period, the estimated overall timeframe is approximately 8–18 business days.

These periods are estimates, not guaranteed delivery dates. Actual arrival times may vary depending on the destination, carrier operations, customs clearance, weather, holidays, and other transportation conditions.

04. ORDER TRACKING

Once your order has been dispatched, tracking information will generally be sent to the email address provided during checkout.

You can use the tracking number to follow the shipment through the carrier's tracking system.

Please allow some time for the first tracking scan to appear. In certain cases, the carrier may need several business days to register the parcel or synchronize tracking updates.

If the tracking page does not show immediate movement, this does not necessarily mean that the shipment has stopped or been lost.

05. SHIPPING DELAYS

Although we work to prepare orders within the stated timeframe, delays can occur after a parcel enters the transportation network.

Possible causes include:

  • Carrier backlogs or increased parcel volume.

  • Severe weather or natural events.

  • Public holidays and non-working days.

  • Customs inspections or clearance procedures.

  • Flight, port, or ground transportation disruptions.

  • Incomplete or inaccurate delivery information.

  • Remote or difficult-to-access delivery locations.

  • Other circumstances beyond our reasonable control.

A delayed shipment should not automatically be considered lost. We recommend checking the latest tracking information and contacting us if the delay becomes significant.

06. DELAYED OR MISSING SHIPMENTS

If your order has not arrived within the estimated delivery period, please contact us so we can review its progress.

Before submitting an inquiry, we recommend checking:

  1. The latest tracking information.

  2. The shipping address entered at checkout.

  3. Your mailbox, front entrance, and designated parcel area.

  4. Any delivery notices from the carrier.

  5. Whether another household member or building representative accepted the package.

After receiving your inquiry, we will review the available shipment details and assist with the next appropriate steps.

07. LOST PACKAGES

If a carrier investigation confirms that a shipment has been lost, or the available information establishes that the package is no longer progressing and is considered lost, we will review the order.

Depending on the circumstances and applicable legal requirements, an appropriate resolution may include:

  • Sending a replacement shipment.

  • Issuing an eligible refund.

  • Arranging another reasonable solution.

The outcome will depend on the available tracking information, carrier investigation, order details, and applicable law.

08. PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that your package has been delivered but you cannot locate it, please take the following steps:

  • Check your front door and other possible delivery locations.

  • Ask household members whether they accepted the parcel.

  • Contact neighbors or building management if appropriate.

  • Check your mailbox, mailroom, or parcel locker.

  • Review any delivery photograph or carrier notification.

  • Contact the shipping carrier to request further delivery details.

If the package remains missing, contact Kicks Planet with your order number and tracking information.

We will review the circumstances and assist where reasonably possible. A delivered scan will be considered as part of the investigation, but it does not automatically remove any rights or obligations established by applicable law.

09. SHIPPING ADDRESS REQUIREMENTS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please verify the following before completing checkout:

  • Recipient's full name.

  • Street number and street name.

  • Apartment, suite, or unit number.

  • City and state.

  • ZIP or postal code.

  • Country and any other required delivery details.

If you discover an address error after placing an order, contact us immediately.

We will make reasonable efforts to correct the information before processing or dispatch. However, an address change cannot be guaranteed once fulfillment has started or the parcel has been transferred to the carrier.

Additional costs resulting from incorrect or incomplete information may apply where permitted by law.

10. RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, failure to collect the parcel, or other delivery-related circumstances.

If a shipment is returned, we will review the reason and contact the customer about available options.

If reshipment is requested, additional shipping charges may apply depending on the circumstances and applicable law.

Any refund relating to an undeliverable or returned shipment will be assessed under our Return and Refund Policy. Deductions will be disclosed and applied only where permitted by law.

11. INTERNATIONAL CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, VAT, or other charges imposed by the destination country's authorities.

Unless otherwise specified at checkout or required by applicable law, these charges are generally payable by the recipient.

Customs authorities independently determine whether a parcel requires inspection, documentation, or additional processing.

Kicks Planet cannot control customs decisions or guarantee customs clearance times.

Customers ordering from outside the United States should review the import requirements applicable to their destination before placing an order.

12. CARRIER HANDLING AND DELIVERY RESPONSIBILITIES

Orders are shipped using the delivery information submitted by the customer during checkout.

After a parcel has been transferred to a carrier, its route, transportation schedule, and local delivery arrangements are managed primarily through that carrier's network.

Although we cannot directly control carrier operations, we remain available to review tracking information and assist with reasonable shipment inquiries.

Our shipping process aims to include:

  • Timely order preparation.

  • Appropriate packaging before dispatch.

  • Tracking information when available.

  • Clear communication about delivery estimates.

  • Assistance with significant shipping concerns.

Nothing in this section limits any delivery responsibility that applicable law requires us to fulfill.

13. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as quickly as possible.

Cancellation requests should ideally be submitted within 24 hours after the order is placed.

We will try to accommodate requests received before fulfillment begins. However, changes or cancellations cannot be guaranteed once an order has been prepared, packed, or handed to the carrier.

If the order has already shipped, you may need to wait for delivery and then follow the applicable return procedure.

14. OUR SHIPPING COMMITMENT

Kicks Planet aims to provide a straightforward and transparent delivery experience.

We strive to:

  • Prepare orders within the stated handling period.

  • Provide tracking details after dispatch when available.

  • Package merchandise appropriately for transportation.

  • Communicate relevant delivery information.

  • Review significant shipping concerns and provide reasonable assistance.

All delivery periods are estimates and should not be treated as guaranteed arrival dates.

15. CONTACT AND SHIPPING SUPPORT

For assistance with order preparation, shipping costs, tracking updates, delayed deliveries, or missing packages, please contact our customer support team.

To help us identify your shipment, include your order number and a brief explanation of the issue.

Kicks Planet

Operated by: ABDI-FATAH ABUKAR HUSSEIN

Business Address:
3235 S 152ND ST APT 305
SEATAC, WA 98188
United States

Customer Support Email:
kdbxbw46040a@outlook.com

We will review your inquiry and make reasonable efforts to assist.

IMPORTANT SHIPPING NOTICE

Delivery periods in this policy are estimates and may be affected by carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

This notice does not waive or restrict any mandatory delivery rights or consumer protections applicable to your purchase.